Common Questions
- How to download LetsVPN
- Use one subscription on multiple devices
- How to delete account in LetsVPN?
Help Documents
Thank you very much for using LetsVPN, you can find the solutions to common questions here.
Purchase Questions
- How to recover my remaining time when ID changes
- The difference between Standard and Platinum subscription
- How to find my purchase history
FAQ for Android
- How to fix my unstable LetsVPN connection?
- Keep LetsVPN running in the background (for Huawei users)
- Keep LetsVPN running in the background (for Xiaomi users)
- Keep LetsVPN running in the background (for Samsung users)
FAQ for Windows
- What to do if you can’t access any website when you connect to the VPN
- What if I can't get free trials on Windows?
- Special settings for Killer Networking products
- Special Settings for Intel Connectivity Service
- Special Settings for SmartByte
- Special Settings for ExpressConnect
- Special Settings for Host Network Service
- How to Troubleshoot .NET Framework Not Running
Frequently asked questions
- Find the software version on my device
- What if I reached maximum connection limit
- Tips about account transfer
- Fixing VPN Startup Issues Caused by iOS 18 MDM
How to solve problems with engineers
- How to upload logs?
- How to download Microsoft Network Monitor
- Remote debugging over TeamViewer